Shipping policy
At GR’s Bijou Collection, each order is thoughtfully prepared and dispatched with care to ensure a seamless delivery experience.
All orders are shipped using Royal Mail Tracked services. Once your order has been processed and dispatched, you will receive a tracking number via email or SMS so you can follow its journey.
Please note: These dates are our recommended cut-offs to give your order the best chance of arriving in time for Christmas. While we aim for all orders placed by these dates to arrive in time, delivery by Christmas cannot be guaranteed as courier delays may occur during the festive period. Orders are still very welcome after these dates and will continue to be processed as usual. We recommend ordering as early as possible for Christmas gifting. 🤍
Processing Times
Please see our estimated processing times below:
In-stock items: 3-5 working days
Pre-order items: 7-14 working days
Customised pieces: 2-5 weeks
Delivery Times
Once your order has been dispatched, please allow the following estimated delivery times:
UK: 2-3 working days
Europe: 3-5 working days
Worldwide: 5-7 working days
Please note that delivery times may vary during peak periods or due to delays beyond our control.
Duties & Taxes
For international orders, customs duties, taxes, or import fees may be applied upon arrival in your country. These charges are determined by local customs authorities and are the responsibility of the recipient.
GR’s Bijou Collection is unable to cover or refund any customs-related charges.
Lost Parcels
If delivery is attempted while you are unavailable, the courier may require you to arrange a re-delivery or collection from your local post office.
While we are always happy to assist where possible, GR’s Bijou Collection cannot be held liable for delays, losses, or delivery issues caused by third-party courier services.
Thank you for choosing GR’s Bijou Collection. We truly appreciate your support and hope your jewellery brings you confidence, elegance, and a little extra sparkle ♡